Frequently asked questions

What is DocTime?

DocTime is an online based medical consultation service where doctors consult patients on video calls using DocTime app or website. The service is available 24/7 from anywhere.


What do we treat?

How does it work?

Who provides consultation on DocTime?

Are the registered doctors verified?

When are the doctors available for consultation?

Can we select a doctor of our own choice?

How much do I need to pay for the consultation?

How do I make payment?

Are there free consultations available?

If I decide to cancel my consultation after making payment, how do I get a refund?

Is my data secure?

Do I need to prepare anything before the video consultation?

How do I get a prescription for my consultation?

If the doctor finds out that my problem is not treatable over video call, what would happen?

Are there any consultants available from doctors outside Bangladesh?